Shipping, Return And Refund Policy
We offer 2 type of shipment to the most of the country around the world:
1) Worldwide Economy Shipment (7-12 working days)
2) Worldwide Express Shipment (3-5 working days)
Note to international orders: ORDER AT YOUR OWN RISK!
Please make sure you are familiar with your country’s e-liquid and e-cigarette customs/importation laws before ordering from us. We will not be held responsible for orders seized by customs, and we will not falsify customs forms to accommodate any orders.
In addition, international orders may be subject to import taxes and duty fees. The customer is responsible for paying these charges.
Depending on destination country, not all parcels will continue to track once they leave Malaysia.
Returned goods or products will be verified together with the receipt and the goods should also present to be in a good condition. The item should be in the original condition in the original packaging. In case the good or product has been used or damaged by the customer, there will no refund for the purchase. Frutta Flava will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods or products, customer will receive their refund within 3 days after confirmation.
Refunds exclude shipping charges incurred.
Should such need arise, kindly return your purchase to the 'from' address in your parcel.
Once transacted, orders are not subjected to changes/cancellations - unless explicitly acknowledged by Frutta Flava.